Refund Policy

Last Updated: December 15, 2024

At ShoutoutSong, we want you to love your custom song. This policy outlines when refunds are available and how to request them.

1. Eligible for Refund

You may be eligible for a full refund if:

• Technical Failure: The song failed to generate after payment
• Service Error: You were charged but never received access to the full song
• Major Quality Issues: The audio is corrupted, incomplete, or unplayable
• Duplicate Charges: You were accidentally charged multiple times for the same song
• System Glitch: A confirmed bug prevented you from accessing your purchase

2. NOT Eligible for Refund

Refunds will NOT be granted for:

• Subjective Preferences: You don't like the melody, lyrics, or style (AI output varies)
• Expectation Mismatch: The song doesn't perfectly match what you imagined
• AI Limitations: The AI didn't understand your input exactly as intended
• After Download: You've already downloaded the full-quality MP3
• After Sharing: You've created and shared the song link
• Content Concerns: You're unhappy with the specific words/themes (that you requested)
• Change of Mind: You simply changed your mind after purchase
• Late Requests: More than 24 hours have passed since purchase

3. Time Limits

• Request Window: Refund requests must be made within 24 hours of purchase
• Processing Time: Approved refunds processed within 5-7 business days
• Refund Method: Refunds issued to original payment method via Stripe

4. How to Request a Refund

To request a refund:

1. Email support@shoutoutsong.com within 24 hours
2. Include:
   • Your order/transaction ID
   • Date and time of purchase
   • Specific reason for refund request
   • Description of the technical issue (if applicable)
3. We'll review and respond within 48 hours
4. If approved, refund will be processed within 5-7 business days

5. Early Access Product Disclaimer

Important: ShoutoutSong is an early-access AI product. This means:

• Output quality may vary from song to song
• AI-generated content is inherently unpredictable
• We're continuously improving but cannot guarantee perfection
• By purchasing, you acknowledge these limitations

We encourage you to preview the 15-second clip before purchasing to get a sense of the song's style and quality.

6. Dispute Resolution

If your refund request is denied and you disagree:

• Reply to our email with additional information
• We'll re-review your case within 72 hours
• Our decision after re-review is final

For payment disputes, you may also contact your credit card company or file a dispute through Stripe.

7. Partial Refunds

Partial refunds are NOT offered. Refunds are either:

• Full refund: 100% of purchase price
• No refund: Purchase stands

8. Fraudulent Refund Requests

Abuse of our refund policy may result in:

• Denial of current and future refund requests
• Permanent ban from ShoutoutSong
• Legal action in cases of fraud

9. Technical Support First

Before requesting a refund for technical issues:

• Try a different browser or device
• Check your internet connection
• Clear your browser cache
• Contact support for troubleshooting

Many issues can be resolved quickly without a refund!

10. After Refund Processing

Once a refund is issued:

• Your access to the song will be revoked
• Share links for that song will be deactivated
• You should delete any downloaded copies
• The song may not be re-purchased at a discounted rate

11. Questions About Refunds?

Contact us at support@shoutoutsong.com

We're here to help and want to make things right when genuine issues occur.

12. Policy Updates

This refund policy may be updated periodically. The "Last Updated" date will reflect any changes. Continued use after updates indicates acceptance of the new policy.